Payment Policy
Accepted Payment Methods
To facilitate your purchases on the WOOLZY website, we accept the following payment method:
- PayPal
- Credit and debit card payments are accepted via PayPal, with or without a registered PayPal account.
All payments are processed through a PCI DSS certified platform, ensuring the security and confidentiality of your banking data.
Payment Security
Our site uses SSL (Secure Socket Layer) protocol to encrypt information exchanged during payment, preventing unauthorized access to your sensitive data. We never store your payment information on our servers.
Order Verification and Confirmation
Your order will only be validated after receipt and confirmation of payment. In case of payment refusal (insufficient funds, suspected fraud, etc.), the order will be automatically canceled and you will be informed by email.
Billing
An electronic invoice will be automatically sent to you by email after order confirmation. You can also view your invoices in your customer account.
Payment Disputes
If you notice any anomaly (duplicate payment, incorrect amount, etc.), please contact us promptly at: support@woolzy.shop,+33 751356276
We commit to handling your request quickly and finding an amicable solution.
Fraud Protection
To protect our customers and prevent fraud, we reserve the right to verify certain information before final order confirmation. This may include a phone confirmation or a request for supporting documents.
Changes to Payment Methods
We reserve the right to modify or add payment methods according to technical or regulatory developments. Any changes will be clearly indicated on our website.
Currency and Conversion
All prices are listed and billed in euros (€). If your account uses a different currency, conversion fees may apply depending on your bank. We recommend consulting your bank for more information.
Need help?
For any questions related to payment or your order, our team is available: support@woolzy.shop, +33 751356276 (Monday to Friday, 9 AM to 5 PM Paris time)
