Thank you for choosing quality handmade toys from WOOLZY. To ensure a smooth delivery experience, please read the information below:
1. Shipping Fees and VAT (France Only)
Free shipping on orders over €39.99. A shipping fee of €3.99 applies to orders under €39.99.
Transparent pricing: All prices include French VAT. The total amount shown at checkout is the final price—no hidden fees
2. Order Processing and Shipping Times (Monday to Friday)
Processing time: Orders are carefully prepared within 1–2 business days (includes quality control and secure packaging)
Shipping time: Once dispatched, delivery typically takes 4–7 business days, depending on parcel size
Estimated total delivery time = processing + shipping = approximately 5–9 business days
Daily cut-off time: Orders placed after 2:00 PM (CET) are processed the next business day
3. Carriers and Delivery Zones
Carriers: We ship using reliable partners such as Colissimo (La Poste), DPD France, and Chronopost
Delivery zone: Mainland France only
4. Address Changes & Order Cancellation
Address change: Please contact us within 24 hours of placing your order. Once a parcel is handed over to the carrier, no changes can be made
Cancellation: Possible only if the order has not been processed yet. Once shipped, it cannot be canceled
5. Order Tracking
Once your order has shipped, you will receive an email with your tracking number
You can track your parcel in real time on the carrier’s website
6. Delivery Issues & Returns
Undelivered parcels will be returned to the sender. We will contact you to find a solution
Please refer to our Return Policy for conditions (product condition, original packaging, etc.)
Protective packaging required: All returns must be sent back in proper protective packaging. Damage caused by insufficient packaging may void eligibility for a refund
7. Shipping Claims
If your parcel arrives with visible damage (e.g. torn wool, dents, or permanent creases):
Contact WOOLZY customer service as soon as possible
Provide clear photos of:
Outer packaging damage Inner packaging condition The specific damaged area of the item
8. WOOLZY Customer Support
For any questions about your order, product advice, or concerns:
